1. We will honor a refund as store credit within 7 days.
2. NO REFUND for Shipping Fees.
3. All returned merchandise must be posted back using courier service (We need Black and White proof) in its original container/bag, in a completely unaltered state by registered mail / courier service. We DO NOT accept return for opened or used merchandise. For opened merchandise, contact us before sending back, we will consider to accept the return on case by case basis.
3. Monsterkraft.com is not responsible for postage on returned items.
4. The following items are not exchangeable/refundable: Pre-order Products, VCDs/DVDs, Books, Magazines, eBook/eTutorials, DIY Kits, Chaton Pointed Back Rhinestones, Hotfix Rhinestones and all other stones that are smaller size than 2mm.
5. We reserve the right to charge a restocking fee of RM0.50/pack/item of your order if you cancel the paid order (we have already packed) or return almost everything of your purchase or the parcel is returned to us by the carrier due to undelivered/unclaimed.
6. If the total value of items you keep is less than the free shipping threshold, we reserved the right to charge back the shipping fees that we have posted to you earlier.
Contact us (email: firstname.lastname@example.org) before sending back return so that we're aware of it.
Address to send back merchandises
No: 3691, Jln RJ 6/3, Rasah Jaya, 70300 Seremban, Negeri Sembilan, Malaysia.
Note: Please include the following:
- A copy of Order/Invoice List in the shipment